Privacy Policy
Last updated: September 21, 2026
LOJ Electrical Inc. ("LOJ Electrical", "we", "us") respects your privacy. This policy explains what personal information we collect through this website and our services, how we use it, and the choices you have. We handle personal information in accordance with Alberta's Personal Information Protection Act (PIPA) and, where applicable, Canada's anti-spam legislation (CASL).
Information we collect
- Information you give us: your name, phone number, email address, the service you're interested in, project details and any feedback you send through our quote, review or chat forms.
- Information from calls and texts: when you call or text our business number, we keep a record of the conversation so we can respond and follow up.
- Technical information: basic data your browser sends automatically, such as device type, browser, pages visited and approximate location, collected through our hosting provider and embedded services.
How we use your information
- To respond to your quote request, schedule work and provide our services
- To contact you by phone, text message or email about your request or job
- To send appointment reminders, follow-ups and requests to review our work
- To improve our website and services
- To meet legal, safety, permitting and record-keeping obligations
Text messages and consent
By submitting a form on this website or starting a chat, you agree that LOJ Electrical may contact you by phone call and text message about your request. Message frequency varies. Standard message and data rates may apply. You can opt out of text messages at any time by replying STOP, or by telling us directly.
Third-party services
We use trusted service providers to operate our business, including website hosting and security (Cloudflare), customer relationship management, forms, chat and messaging (LeadConnector / HighLevel), and mapping and reviews (Google). These providers process information on our behalf and may store it on servers outside Alberta or Canada, including in the United States. We do not sell your personal information.
Cookies
Our website and embedded services (such as the chat widget and maps) may use cookies and similar technologies to function properly and to understand how the site is used. You can control cookies through your browser settings. Disabling them may affect some features.
How long we keep information
We keep personal information only as long as needed for the purposes above, including any legal, tax, warranty or permitting requirements, and then securely delete or anonymize it.
Security
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission over the internet is completely secure, but we work to protect your information and limit access to those who need it.
Your rights
You may ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to being contacted, subject to legal limits. To make a request, call us at (780) 915-2994.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top shows when it was last changed.
Contact us
LOJ Electrical Inc.
Edmonton, Alberta
Phone: (780) 915-2994
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